Before summer I was contacted by one peer in the food retail business and he wanted input on what's happening in the world of mobile and card collections. For his company cash collections are still a big thing with lots of disadvantages. He wondered how other companies are doing in this space so I sent out a survey to the peer network. The survey question was:
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| A card anyone? |
"For many peers cash collections are still cumbersome and the present solutions present lots of disadvantages. Do you have an idea how to move customers to plastic or mobile payments? Can you expect cost savings in doing so, or may you find hidden traps?"
I usually receive many answers but this time very few, which made me draw the conclusion that mobile and plastic collections are very early on its development curve. Maybe even more early than we anticipated. It turns out that this peer is usually an early adopter and very few has started to explore this opportunity (September 2011). Here is the conclusion I came to when reading the answers:
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| How mobile are the payments? |
With new technology providing better solutions for collections and purchasing, new vendors enter the market. One example is purchasing cards for B2B relations. However they are still very expensive for the suppliers and therefore mostly applicable for the SME segment. In B2C on the other hand we can see a shift towards providing customers to pay with credit cards, which many times are incentivized through discounts, in order to change customer behavior. For the selling company receiving payments through mobiles or card payments result in fewer DSO (Days-Sales-Outstanding) and thus reduces working capital that has to be off-set by the seller’s margin, being shared with the mobile network or the card issuer. A special concern with mobile and card payments is security on several layers, e.g. stolen cards and keeping customer payment data secure from improper use.
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This blog has more and more readers from all parts of the globe, which is very encouraging. I try to divide the topics so the blog becomes very generic about corporate treasury as such, and how corporate treasury participates in society. Corporate treasury has always fascinated me since it is like a company in itself. It has a separate IT platform, although integrated. It participates in the whole money flow of the company, the sometimes called financial supply chain and it is very strategic to the company. With a continuously larger readership I invite you to participate in commenting and developing the posts and the information. This blog spot has the opportunity of becoming a center point for developing the treasury profession globally. The mobile and card collection is such a topic where it would be very interesting to get a discussion going. So please comment away.